Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodspizza-food.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Pequod's Pizza is a food service business operating in the United States. We take your privacy seriously and have implemented this policy in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

2. Information We Collect

We collect information about you in a variety of ways in order to provide and improve our Services. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you visit our website, place an order, create an account, subscribe to our newsletter, or contact us, you may voluntarily provide us with personal information. This may include:

• Contact Details: Your full name, email address, phone number, and mailing or delivery address.
• Account Information: Username, password, and account preferences if you register with us.
• Order Information: Details about the items you have ordered, special dietary requests, order history, and billing information.
• Payment Information: Credit or debit card numbers, billing address, and other financial data necessary to process your transactions. Note that payment information is processed through secure, PCI-DSS compliant third-party payment processors, and we do not store full payment card details on our own servers.
• Communications: Any messages, feedback, reviews, or inquiries you send to us via email, contact forms, or other channels.
• Loyalty and Promotional Data: Information you provide when signing up for loyalty programs, promotions, contests, or special offers.

2.2 Usage Data and Technical Information

When you access our website and Services, certain technical information is automatically collected, including:

• Log Data: Your IP address, browser type and version, operating system, referring URLs, pages viewed, links clicked, and timestamps of your visits.
• Device Information: Hardware model, unique device identifiers, mobile network information, and screen resolution.
• Location Data: General geographic location based on your IP address, or more precise location data if you permit it through your device settings.
• Interaction Data: How you interact with our website, including pages visited, time spent on each page, navigation paths, and feature usage.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information when you use our website. Cookies are small text files placed on your device that help us recognize you, remember your preferences, analyze traffic, and deliver targeted advertising. For a full description of how we use cookies, please refer to our Cookie Policy available on our website. You may control cookie preferences through your browser settings; however, disabling certain cookies may affect your experience on our site.

2.4 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you interact with our social media pages or log in using a social account).
• Third-party delivery partners and food ordering platforms through which you place orders.
• Analytics providers that help us understand how users interact with our Services.
• Marketing and advertising partners who provide us with aggregate insights about our audience.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To manage your account and provide you with customer support.
• To send you order confirmations, receipts, and transactional notifications.
• To handle returns, refunds, complaints, or other service-related inquiries.
• To facilitate payment processing through our secure payment partners.

3.2 Analytics and Service Improvement

• To analyze usage trends and patterns to improve our website functionality, menu offerings, and overall customer experience.
• To conduct internal research and development to improve our products and services.
• To monitor the performance and security of our website.
• To diagnose technical problems and troubleshoot issues.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, and special offers about Pequod's Pizza, where you have given us consent to do so or where we have a legitimate interest in doing so.
• To personalize your experience and deliver content and product recommendations relevant to your interests.
• To administer contests, sweepstakes, and loyalty programs.
• To display targeted advertisements on our website and third-party platforms.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal processes, including obligations under the FTC Act and applicable state laws.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, or safety of Pequod's Pizza, our customers, or others.
• To detect, prevent, and investigate fraud, security breaches, and other potentially prohibited or illegal activities.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your information in certain circumstances as described below.

4.1 Service Providers

We may share your information with trusted third-party vendors and service providers who perform services on our behalf, including:

• Payment Processors: To securely process credit and debit card transactions.
• Delivery Partners: To coordinate food delivery to your specified address.
• Cloud Hosting and IT Providers: To store and manage our data and website infrastructure.
• Email Service Providers: To send transactional and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand how users interact with our website.
• Customer Support Tools: To manage and respond to customer inquiries and complaints.
• Marketing Platforms: To deliver targeted advertising and promotional content.

All service providers are required to use your information only as necessary to provide services to us and are contractually obligated to maintain the confidentiality and security of your information.

4.2 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to a successor or acquiring entity. We will notify you via email or prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request.
• Protect and defend the rights or property of Pequod's Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of the Services or the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when you choose to participate in a co-branded promotion or refer-a-friend program.

4.5 California-Specific Disclosures (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding the sharing of their personal information. While we do not sell personal information for monetary value, we may share certain data with advertising and analytics partners in ways that may constitute a "sale" or "sharing" under California law. California residents may opt out of such sharing by exercising their rights described in Section 7 of this policy.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical measures designed to protect your data from unauthorized access, use, alteration, or destruction.

5.1 Security Measures We Use

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions, and who are bound by confidentiality obligations.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant third-party payment processors. We do not store full credit card information on our systems.
• Regular Security Audits: We periodically review and update our security practices and conduct vulnerability assessments.
• Data Minimization: We collect only the information necessary for the purposes outlined in this policy.
• Incident Response: We maintain procedures for detecting, reporting, and responding to data breaches in compliance with applicable state breach notification laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal data is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights and will respond to verified requests within the timeframes required by applicable law.

7.1 General Rights Available to All Users

• Right to Know / Access: You may request a copy of the personal information we hold about you, including information about how it is used and shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are legally required to retain it).
• Right to Opt Out of Marketing: You can unsubscribe from our marketing communications at any time.
• Right to Data Portability: Where applicable, you may request a copy of your data in a structured, commonly used, machine-readable format.

7.2 California Residents (CCPA/CPRA Rights)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know (Expanded): You have the right to know what categories of personal information we collect, the sources, the purposes, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, with certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to that which is necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us using the details provided in Section 11. You may also designate an authorized agent to make a request on your behalf. We will verify the identity of the requestor before processing any request.

7.3 How to Exercise Your Rights

To exercise any of the rights listed above, you can contact us by:

• Email: [email protected]
• Website: pequodspizza-food.rest (via our Contact page)

We will acknowledge your request within 10 business days and respond substantively within 45 days. In complex cases, we may extend this period by an additional 45 days with prior notice. There is no charge for making a request; however, we may charge a reasonable fee for manifestly unfounded or excessive requests.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze usage, and deliver relevant content and advertising. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including enabling secure login and shopping cart functionality.
• Performance and Analytics Cookies: Help us understand how visitors use our website by collecting anonymous information about page visits and navigation paths.
• Functional Cookies: Allow our website to remember your preferences, such as your location, language, or previous orders.
• Targeting and Advertising Cookies: Used to deliver advertisements that are relevant to your interests, and to measure the effectiveness of our marketing campaigns.

8.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings or through the cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our Services. For full details about the cookies we use and how to control them, please review our Cookie Policy available at pequodspizza-food.rest.

9. Children's Privacy

Pequod's Pizza's website and online ordering Services are not directed to children under the age of 18. We do not knowingly solicit, collect, or maintain personal information from anyone under the age of 18. If you are under 18, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Our practices comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13 without verifiable parental consent. While our age threshold is 18, we also fully comply with COPPA's requirements regarding children under 13.

10. International Data Transfers

Pequod's Pizza is a United States-based business, and our primary data storage and processing activities occur within the United States. However, some of our service providers and technology partners may be located in, or may operate from, countries outside of the United States.

If your personal information is transferred to or processed in a country other than the United States, we will take appropriate steps to ensure that such transfers comply with applicable laws and that your information receives an adequate level of protection. These steps may include:

• Entering into data processing agreements with service providers that include appropriate data protection clauses.
• Ensuring that any international recipients of data implement appropriate security and privacy measures equivalent to those required under applicable United States law.
• Relying on legally recognized transfer mechanisms where applicable.

By using our Services, you acknowledge and consent to the transfer, storage, and processing of your personal information in the United States and potentially in other countries, subject to the protections described above.

11. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

When contacting us about a privacy matter, please include your full name, contact information, and a clear description of your request or concern so that we can respond effectively. We will make every effort to respond within 10 business days.

12. Filing Complaints with Regulatory Authorities

If you are not satisfied with our response to your privacy inquiry or believe that we are processing your personal information in a manner inconsistent with applicable law, you have the right to file a complaint with the appropriate regulatory authority.

12.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) oversees unfair or deceptive acts or practices affecting commerce, including violations of privacy policies, under the Federal Trade Commission Act (15 U.S.C. § 45). You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

12.2 California Attorney General (California Residents)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/privacy-laws

12.3 State Attorneys General

Residents of other states may also have the right to file privacy-related complaints with their respective state attorneys general or consumer protection agencies. Many U.S. states have enacted comprehensive consumer privacy laws in recent years. We encourage you to contact your state's attorney general office for information about your specific rights and how to file a complaint.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pequod's Pizza. This Privacy Policy applies only to our own website and Services. We have no control over the content, privacy practices, or policies of third-party sites and strongly encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices of any third-party sites or services accessed through links on our website. Your interactions with those third-party sites are governed solely by their respective privacy policies and terms of use.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or technological developments. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Post the revised policy on our website at pequodspizza-food.rest.
• Where required by law or where changes are material, notify you via email or a prominent notice on our website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the effective date of any updated policy constitutes your acceptance of the revised terms.

15. Legal Basis for Processing (Where Applicable)

Where applicable under U.S. federal and state laws, we process your personal information on the following legal bases:

• Performance of a Contract: Processing necessary to fulfill your orders and manage your account.
• Legal Obligation: Processing necessary to comply with our legal obligations under applicable federal and state laws, including tax and accounting requirements.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our Services, preventing fraud, and marketing our products, provided such interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent to process your data (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

16. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, we do not currently respond to browser DNT signals. However, you may opt out of certain tracking activities by adjusting your cookie preferences as described in Section 8 of this policy, or by contacting us directly.

17. Aggregated and De-Identified Data

We may aggregate or de-identify personal information so that it can no longer be reasonably associated with a specific individual. We may use and share such aggregated or de-identified data for any business purpose, including research, analytics, improving our Services, and marketing, without restriction. Once data has been properly de-identified, it is no longer subject to this Privacy Policy.